退款政策

Policy: Due to public health and pet food safety regulations, all opened, consumed or partially used pet food and treats are non-returnable and non-refundable.

Eligibility: Only unopened, sealed products in original packaging are eligible for verification in special circumstances.

Claim: If you receive damaged packaging, wrong items or missing goods, please contact our customer service within 24 hours after delivery and provide clear photos as evidence.

Solution: After verification, we offer two solutions: free replacement or full refund.

Refund: All refunds will be returned via the original payment method. Refund processing time depends on the bank or payment platform rules.

Delivery Failure: Failed delivery caused by incorrect address or no recipient will require an additional redelivery fee, and no free re‑delivery service will be provided.